English:
§ 1 INTERNET PLATFORM
BOMEDO operates the online shop bomedo.com on the internet. Among other things, BOMEDO consists of the website BOMEDO.com (the "BOMEDO website") and other contents, which BOMEDO provides directly on the internet (“services”). You do not need to be a member to visit the BOMEDO website (“user”). A user must not be a member to purchase products. A user must register to become a member (§ 3). You will receive personal information about impending sales campaigns via BOMEDO's e-mail service, provided that you have agreed to receive these e-mails. The prices shown on the website are final and include VAT. Freight costs will be shown separately in a manner comprehensible to you.
§ 2 VALIDITY OF THE GENERAL TERMS AND CONDITIONS
2.1 By declaring your agreement at the time of registration, you also declare your agreement with the application of these General Terms and Conditions (hereinafter referred to as "GTCs"). These GTCs define the conditions under which you may use the services provided by BOMEDO. 2.2 You can download, save and print these GTCs at any time via the "GTC" link on the BOMEDO website. 2.3 The general terms and conditions of users, members and partners will not apply to any direct business with BOMEDO, even if not explicitly refuted by BOMEDO and/or if BOMEDO provides services without objection. This also applies if the user, member or partner has prescribed a special format for filing objections. Deviating terms and conditions will not apply unless this has been explicitly confirmed in writing in advance by BOMEDO. 2.4 The contract language is English.
§ 3 REGISTRATION, TERMINATION AND RESTRICTION OF MEMBERSHIP
3.1 Registration with the BOMEDO is free of charge. By registering you become a member. However, registration and membership do not give rise to any costs or obligation to purchase on your part. There is no legal entitlement to the conclusion of a contract as a result of registering or becoming a member. 3.2 The data requested during the registration process and during the life of the membership must be provided fully and correctly, including in particular a fully functional e-mail address, as a precondition for membership. Where the data provided to BOMEDO change, the member is obliged to update his account with immediate effect. 3.3 You may only register once as a member of BOMEDO. Simultaneous registration of several membership accounts is not permitted. Any circumvention of these regulations is prohibited and may result in the termination of your membership by BOMEDO. 3.4 Members are obliged to keep their password confidential and to prevent any unauthorised access to their member account. Members are obliged to inform BOMEDO with immediate effect if there is any indication that a member account has been or might be abused by a third party. 3.5 BOMEDO will delete member accounts that have been inactive for a period of 6 months or whose holders can no longer be reached at the e-mail address stated. 3.6 Members can cancel their membership of BOMEDO with immediate effect at any time free of charge. A cancellation may take the form of an e-mail sent to customer services. 3.7 BOMEDO can duly cancel any member's membership at any time, subject to a notice period of 14 days. 3.8 BOMEDO may block, restrict or terminate a member's membership without adherence to this notice period if there is reason to believe that the member has violated legal regulations, the rights of third parties, these GTCs or the shop regulations. When choosing a measure, BOMEDO takes into account the legitimate interests of the member concerned, especially whether there are any indications that the member is not responsible for the violation.
§4 CONCLUSION OF CONTRACT AND RESERVATION OF TITLE
The description of products and presentation of goods on the BOMEDO website in the course of sales campaigns does not constitute a legally binding offer, but merely an invitation to private customers to order goods or services. There is no legal claim to the availability and deliverability of the products advertised. Sales campaigns are only directed at consumers within the meaning of § 13 of the BGB, i.e. any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. Only the normal volume required by a household may be ordered. BOMEDO reserves the right in due course to make orders under sales campaigns subject to fulfillment of certain individual conditions. To order a product advertised by BOMEDO, you must take the following steps: Place an article in the basket. Enter the delivery and payment information. Actively agree to the General Terms and Conditions and the Cancellation Policy. Send your order by pressing the "Place Order" button. By forwarding your online order, you are making BOMEDO an offer to conclude a legally binding contract. By clicking on the "Place Order" button, you are placing a binding order for the goods in the basket, confirming that you are authorised to place such an order, i.e. minors must have the permission of their legal representatives. Immediately on receipt of your order, you will receive an automated e-mail in which the receipt of your offer will be confirmed, thus concluding the contract. All goods remain the property of BOMEDO until full payment of the purchase price has been received and all claims resulting from the sale have been settled. You will not be entitled to dispose of the goods before transfer of ownership. If third parties should institute claims for the goods, you are obliged to inform BOMEDO immediately. If, before concluding the contract, BOMEDO finds that the ordered product is not available, we will immediately inform you about this and reimburse any payments already received. If, after concluding a contract, BOMEDO should find that the product ordered is not available as a result of late or incorrect delivery (including delivery shortfalls) by our suppliers (where BOMEDO is not responsible), unexpectedly and despite the fact that we have concluded a contract for delivery of the goods in question with the supplier, we reserve the right to withdraw from the contract. In this case BOMEDO will immediately inform you about the non-availability of the product you have ordered and immediately reimburse any payments already received from you. BOMEDO is entitled to reject any offers made by you without citing reasons. BOMEDO particularly reserves the right to reject an offer where: the delivery address is outside Denmark; there are indications that the person ordering the goods is not a consumer; an order exceeds the normal volume required by a household; the payment is not received, even after a reminder has been sent and a payment period stipulated.
§ 5 USE OF THE BOMEDO
5.1 BOMEDO offers the services solely within the framework of the acknowledged state of technology. BOMEDO may restrict the services where this is required owing to capacity limits, the security or integrity of the server or to carry out technical activities to provide for or to improve existing services (maintenance work). For technical reasons in particular, it may sometimes not be possible to make full use of the services (unforeseen system failures). 5.2 It is prohibited to use the services in a manner that violates statutory obligations, the rights of third parties or public morals. It is furthermore prohibited to make use of the services in a manner that constitutes abuse or that may adversely affect the reputation of BOMEDO. In particular, it is prohibited to use the services for the following purposes: to carry out and/or promote anti-competitive activities, including progressive customer recruitment (such as chain, pyramid or snowball schemes); to make use of content that is deemed pornographic or that violates youth protection laws or to advertise, offer and/or sell pornographic products or products that violate youth protection laws; to abuse our services by, for example, making use of malware such as "robot-reader", "spider-reader" or "offline-reader"; to upload content subject to copyright to our service, unless the user has the right to the use of such content or has obtained the required permission; to use BOMEDO in a manner that adversely affects the availability of our services to other users; to disseminate offensive, racist or otherwise illegal content or information via our services, including slanderous or libelous content, irrespective of whether this content concerns other users, employees of the company or other persons or companies; to use photos with a defamatory, offensive, racist or otherwise illegal or immoral content; to send out chain letters; to intercept or attempt to intercept messages; to advertise for shopping clubs; to send out messages for any commercial purpose; to make use of our services to threaten or unduly harass other people (especially by sending them spam mail) or to violate the rights of third parties (including their personal rights); to make use of the temporary e-mail addresses of so-called 10-minute mail services; and/or to publish the names, addresses, telephone or fax numbers, e-mail addresses, user names and/or other contact data of messenger services. 5.3 BOMEDO has checked and uploaded its own content on the BOMEDO website to the best of its knowledge and belief. BOMEDO does not generally verify the content published by third parties on the BOMEDO website. Nor does BOMEDO generally verify other websites that can be reached by clicking on the BOMEDO website, thus no responsibility can be taken for the form, accuracy, appropriateness or quality of such content. BOMEDO will remove or suppress any content uploaded by third parties or refuse to provide links if BOMEDO should find that there is any indication that the content uploaded or other websites might infringe the law or violate these GTCs.
§ 6 CONDITIONS GOVERNING COMPETITIONS, LOTTERIES OR CAMPAIGNS
The following conditions apply to any competitions, lotteries or other campaigns (hereinafter referred to as "promotions") organised by BOMEDO: The winners or beneficiaries are selected from all persons who have participated in the campaign and have fulfilled the requirements stipulated by BOMEDO. The winners or beneficiaries are informed by BOMEDO via the e-mail address they stipulated at the time of registration. If the e-mail contains the stipulation that the winner or beneficiary is obliged to contact BOMEDO within a specific period to accept the prize, entitlement to the prize will expire once this period has passed if the winner has failed to make such contact. The prizes or benefits awarded as part of a promotion cannot be exchanged or paid out in cash. The participants in a promotion agree that, in the event of winning, their names will be mentioned on the BOMEDO website and in other BOMEDO services as well as in press releases. BOMEDO may exclude participants from a promotion if they have manipulated the competition or promotion mechanisms by using unfair means or in violation of these GTCs. At its own discretion, BOMEDO may punish such manipulations by excluding the perpetrators from membership with BOMEDO. BOMEDO reserves the right to cancel promotions or to extend them beyond the original period.
§ 7 INVITING FRIENDS, PRODUCT AND SALES CAMPAIGN RECOMMENDATIONS
7.1 Members can invite other friends to join BOMEDO on the BOMEDO website. Members also have the option of recommending sales campaigns or individual products to third parties by e-mail. 7.2 Members undertake to forward newsletters, sales campaigns and product recommendations only to the e-mail addresses of existing, living natural persons who have previously expressed an interest in this regard and who have explicitly consented to receive the corresponding e-mail. In the event of a dispute, a corresponding written statement in this regard will be required.
§ 8 PROMOTIONAL COUPONS
The following conditions apply to BOMEDO promotional coupons (and mutatis mutandis BOMEDO credit balances): BOMEDO coupons for goods can be redeemed for all products uploaded on the BOMEDO website unless the redemption of BOMEDO coupons has been excluded on the campaign overview or product overview page or unless the campaign involves ordering via the website of a third party; such is expressly indicated in either instance. The purchase price of the products ordered must at least equal the value of the coupon, unless otherwise indicated at the time the coupon is issued. BOMEDO coupons for freight costs can be redeemed against the freight costs incurred when ordering products on the BOMEDO website, unless the redemption of BOMEDO coupons has been excluded on the campaign overview or product overview page or unless the campaign involves ordering via the website of a third party. Promotional coupons are provided in the form of codes made available to you personally. Usually, codes expire once they have been used. The period of validity and/or minimum order value or other conditions are determined by BOMEDO and announced as part of the corresponding promotion. In this case, the minimum order value refers to the purchase price, including value-added tax. Freight costs are not taken into account. Only one BOMEDO coupon can be used per order and several BOMEDO coupons may not be combined. If you cancel the purchase of an item for which you have used a BOMEDO coupon, the coupon amount will not be reimbursed and the coupon cannot be used again. This does not apply if you have obtained the BOMEDO coupon directly from BOMEDO against payment. You cannot acquire a BOMEDO coupon using a BOMEDO coupon that you have not directly obtained against a monetary payment. BOMEDO coupons cannot be paid out in cash or attract interest. BOMEDO coupons are personally issued to a member and cannot be transferred to third parties. Where BOMEDO becomes aware of the transfer of a coupon, BOMEDO reserves the right to declare the corresponding coupon invalid. Where BOMEDO has indicated that the coupon is valid only for new customers, such a coupon will only be issued when a person registers as a member of BOMEDO for the first time. With the exception of a loss of a coupon for which BOMEDO is responsible, BOMEDO does not accept liability for the loss or theft of any coupon. Replacement coupons are only issued when BOMEDO is liable for the loss of the coupon. The shop regulations may contain further conditions or restrictions for the redemption of promotion coupons; alternatively such conditions or restrictions may be indicated when issuing the coupon.
§ 9 WARRANTY AND LIABILITY
9.1 The warranty is governed in principle by the laws of Denmark. In the event of a defect in goods you therefore have the legal right to have it remedied (delivery of non-defective goods), to cancel the contract or to receive a price reduction. 9.2 BOMEDO’s liability in damages towards consumers is limited. Notwithstanding the nature of the loss or damage, liability in damages is excluded unless provided to the contrary below. BOMEDO only has statutory liability where you assert claims in damages that are based on intent or gross negligence, including intent or gross negligence on the part of our representatives or agents. BOMEDO only has statutory liability where BOMEDO is in culpable breach of a significant contractual obligation. A significant contractual obligation for this purpose is one the fulfilment of which is essential to the due performance of the contract and on compliance with which you are generally entitled to rely. BOMEDO also only has statutory liability in the case of culpable death, personal injury or damage to health; this also applies to mandatory liability under the Product Liability Act. 9.3 The same limits on liability in damages towards consumers apply to companies that directly or indirectly participate in sales campaigns contrary to § 4, with the further proviso that liability in damages is limited to foreseeable loss or damage typical of the contract except in the case of liability for wilful acts or for death, personal injury or damage to health. 9.4 The aforementioned liability exclusions and limitations with regard to companies or consumers do not apply where BOMEDO has given explicit guarantees.
§ 10 DISCLAIMER
The user indemnifies BOMEDO against all claims by third parties instituted against BOMEDO for violating their rights or these GTCs, the shop regulations or laws governing the use of BOMEDO. The user agrees to bear the costs of the necessary legal defense, including any court costs and solicitor's fees, as incurred. This does not apply if the user cannot be held responsible for the violation of the rights of third parties or for any violations of these GTCs, the shop regulations or any laws. The user is obliged to provide BOMEDO with all information that may be required to verify the claims and to defend the case - immediately, truthfully and completely - in the event that a third party should institute legal proceedings. Any delays in the provision of information will be at the expense of the user.
§ 11 COPYRIGHT AND RIGHTS OF USE
The content provided by BOMEDO is protected by the laws governing databases, copyright and trademarks. Such content may be neither copied nor disseminated nor used or copied in any manner whatsoever, without the prior agreement of the corresponding proprietors. This applies in particular to any copies made with the aid of robots, crawlers or other automatic mechanisms. Any use or modification of the services for purposes for which they were not intended is prohibited. In particular, copying or uploading of content, offers, directories, databases, etc. for commercial purposes is prohibited and will be subject to criminal and civil legal proceedings within the scope of existing legal options.
§ 12 CONCLUDING CONDITIONS
12.1 If individual clauses of these GTCs should be entirely or partially invalid or contain a loophole, this will not affect the validity of the other clauses or parts of clauses. In this event the parties undertake to enter into negotiations, with the aim of replacing the invalid clauses or loopholes with clauses that most closely approximate to the original intention of the parties, while maintaining the interests of both parties. 12.2 Only the laws of Denmark will apply, to the exclusion of the UN Convention on the Sale of Goods and any envoi to foreign law. As a consumer, any binding regulations of the state in which you have your normal place of residence remain unaffected. 12.3 If you are a merchant, legal person under public law or a special fund governed by public law or if you do not have your general place of jurisdiction in Denmark or in another EU member state, Copenhagen will be the place of jurisdiction for any disputes arising from this contract. 12.4 With the exception of shop regulations, no ancillary agreements have been concluded and any such agreements must be made in written form.
Danish:
Bomedo.com ApS tilbyder dette site til dig på følgende betingelser:
Leveringstid
Leveringstiden fremgår af den enkelte vare (normalt max. 1-10 hverdage) i Danmark. For udenlandske forsendelser vil leveringstiden normalt være 3-8 hverdage. Er leveringstiden længere end dette, vil det fremgå på produktsiden og din ordre/ordrebekræftelse. Du modtager en e-mail, når din ordre afsendes fra os.
Fortrydelsesret
Når du handler på nettet og hos Bomedo.com har du 14 dages returret og fortrydelsesret, hvor du kan meddele os, at du fortryder et køb. Derpå har du yderligere 14 dage til at returnerer varen til os. Fortrydelsesretten løber fra du modtager den bestilte vare. Hvis fristen udløber på en helligdag, lørdag, grundlovsdag, juleaftensdag eller nytårsaftensdag forlænges fristen til den følgende hverdag. I tilfælde af flere forskellige varer, som er bestilt i én ordre, men leveres enkeltvis, eller en vare, der leveres i flere partier, løber retur- og fortrydelsesretten fra modtagelsen af den sidste vare eller parti. Du skal selv afholde de omkostninger, der er forbundet med at returnere varen. Varen skal sendes til vores kontor:
Bomedo.com ApS
Farum Hovedgade 40B
3520 Farum
Danmark
Reklamation - hvis der er noget galt med varen
Dit køb er omfattet af købeloven, og dermed har du 24 måneders reklamationsret. Det betyder, at du enten kan få en mangelfuld vare repareret, ombyttet, pengene tilbage eller afslag i prisen, afhængig af den konkrete situation. Det er et krav, at reklamationen er berettiget og at manglen ikke er opstået som følge af en fejlagtig brug af produktet eller anden skadeforvoldende adfærd.
Du skal kontakte os indenfor "rimelig tid"
Du skal reklamere indenfor "rimelig tid" efter, at du har opdaget manglen ved varen. Vi anbefaler, at du reklamerer så hurtigt som mulig, og gerne indenfor to måneder efter fejlen er opdaget. Du kan reklamere ved at kontakte os via mail til mail@bomedo.com. Afhængig af den konkrete situation vil du modtage de videre instrukser. Varen skal sendes til:
Bomedo.com ApS
Farum Hovedgade 40B
3520 Farum
Danmark
Når du returnerer varen, bedes du samtidig så detaljeret som muligt oplyse, hvad problemet er.
Køber skal selv afholde alle udgifter til transport, herunder vores fragtomkostninger til returnering af varen. Husk at varen altid skal sendes i forsvarlig emballage og få en kvittering for afsendelse. Du har nemlig selv ansvaret for pakken/varerne indtil vores modtagelse. Gem derfor postkvittering samt oplysninger om fragtomkostninger samt eventuelt track and trace nummer. Bemærk! Vi modtager ikke pakker sendt pr. efterkrav eller lignende.
Elektronisk kommunikation
Når du besøger Bomedo ApS eller sender e-mails til os, kommunikerer du med os elektronisk. Du samtykker dermed til at modtage elektronisk kommunikation fra os. Vi vil kommunikere med dig gennem e-mails eller ved opslag på dette website.
Copyright
Alt indhold på dette website, så som tekst, grafik, logo, iconer, billeder, audio clip, digitale downloads, data, og software, tilhører Bomedo ApS eller leverandører til Bomedo ApS. Alt software anvendt på dette website tilhører Bomedo ApS eller dets software leverandører.
Produktbeskrivelser
Bomedo ApS og dets partnere bestræber sig på at være så nøjagtige som muligt. Men, Bomedo ApS kan ikke garantere at produkt beskrivelser eller andet indhold på dette website, er komplet, pålideligt, opdateret eller fejlfrit. Hvis et produkt tilbudt af Bomedo ApS ikke er som beskrevet, er din eneste mulighed at returnere produktet i ubrugt stand.
Frasigelse af ansvar og begrænsning af ansvar
Dette website leveres af Bomedo ApS på en "as is" og "as available" basis. Bomedo ApS kan ikke gøres ansvarlig, udtalt eller underforstået, for så vidt angår brugen af dette site eller information, indhold, materiale eller produkter indeholdt på dette website. Du accepterer udtrykkeligt, at brugen af dette website er på egen risiko I det omfang loven tillader det, frasiger Bomedo ApS sig alle garantier, udtalt eller underforstået. Bomedo ApS kan ikke garantere at dette website, dets servere eller e-mails afsendt fra Bomedo ApS er fri for virus eller skadelige komponenter Bomedo ApS kan ikke gøres ansvarlig for eventuelle skader af enhver art, som stammer fra brugen af dette website, inklusiv, men ikke begrænset, til direkte, indirekte, tilfældige og afledte skader
Site politik og rettelser
Læs også vore andre politikker beskrevet på dette website. Disse politikker er også gældende for dit besøg hos Bomedo.com ApS. Vi forbeholder os retten til, til enhver tid, at ændre vores site, politikker, og ovenstående retningslinier.
Fortrolighed
Bomedo.com ApS ved at du tænker på hvordan informationer om dig bruges og deles, og vi påskønner din tillid til at vi vil behandle disse fortroligt. Denne tekst beskriver vores politik omkring personlige oplysninger. Ved at besøge Bomedo.com ApS, accepterer du ligeledes de metoder, der er beskrevet herunder.
Hvilke oplysninger samler Bomedo.com ApS ind?
Informationen om kunderne hjælper os med løbende at forbedre din shopping oplevelse hos Bomedo.com ApS. Herunder er beskrevet hvilke oplysninger vi indsamler.
Informationer du giver os:
Vi modtager og opbevarer enhver information du direkte afgiver på vores website eller anden måde. Du kan frit vælge, at udelade disse informationer, men det vil afskrive dig fra at udnytte mange af vore kunde-services. Vi bruger den information du giver os til bl.a at svare på dine henvendelser, tilpasse fremtidige shopping-besøg til netop dit behov, forbedre vores forretning, og kommunikation med dig.
Automatiske informationer:
Vi modtager og opbevarer bestemte informationer hver gang du er i forbindelse med os. For eksempel, som mange andre, bruger vi "cookies," og vi modtager tekniske informationer når din webbroser besøger Bomedo ApS. Nederst på siden kan du læse mere specifikt, hvilke informationer vi opsamler. En række firmaer tilbyder dig værktøjer til at besøge websites anonymt. Det vil, naturligvis, afskære os fra at personificere dine oplevelser hos Bomedo ApS når vi ikke kan genkende dig, men vi ønsker, at du skal vide, at de findes.
Kreditkort sikkerhed:
Vi har gjort os stor umage med at kunne tilbyde en sikker løsning til vore kunder og garanterer, at vi ikke gemmer følsomme oplysninger på vores egen server. Alle kreditkort informationer indtastes i et sikkert miljø (SSL), og sendes i krypteret form videre til PBS. Når du betaler en ordre med kreditkort, får Bomedo ApS retten til at hæve beløbet, når vi afsender din ordre. Det kan samlet skitseres således:
Hvad med Cookies?
Cookies er alfanumeriske "identifikationer" vi overfører til din computer's harddisk gennem din web-browser, som sætter vort system i stand til at genkende din browser og tilbyde features så som automatisk login og permanente indkøbskurve så du kan opbevare produkter her over flere besøg. Din browser er i stand til at behandle brugen af cookies på flere måder, herunder helt at udelade anvendelsen heraf. Men cookies er forudsætningen for at få det fulde udbytte af faciliteterne hos Bomedo ApS/s og vi anbefaler derfor, at tillader brugen af cookies, i en eller anden form.
Deler Bomedo ApS de informationer der opsamles?
Information om vore kunder er en vigtig del af vores forretning, og vi hverken sælger eller bytter med andre. Vi deler kun kundeinformationerne med vore tilknyttede afdelinger som Bomedo ApS ejer eller er en del af.
Forretnings overdragelse:
I takt med udviklingen af vores forretning, vil vi måske købe eller sælge aktiver. I sådanne handler er kundeinformationer normalt en af de overdragne aktiver. Ligeledes, i det usansynlige tilfælde, at Bomedo ApS, eller væsentlige dele heraf bliver opkøbt, vil kundeinformationerne være en naturlig del af en sådan handel.
Beskyttelse af Bomedo ApS og andre:
Vi frigiver konto og andre personlige informationer, når vi finder det nødvendigt for at følge gældende lov. For at beskytte rettigheder, ejendom, eller sikkerheden omkring Bomedo ApS, vore brugere eller andre. Herunder udveksling af informationer med andre selskaber, for at imødegå svindel og bedrageri f.eks. i forbindelse med kreditkort.
Med din accept:
Ud over det ovenfor skitserede, vil du modtage information, såfremt dine oplysninger evt. skulle deles med 3. part, og du vil have muligheden for at sige nej.
Hvor sikkert er mine opysninger opbevaret?
De oplysninger Bomedo ApS indsamler / modtager gemmes i en database, der beskyttes af flere niveauer af adgangskontroller. Det er vigtigt, at du beskytter mod misbrug af dit password og uautoriseret brug af din computer. Sørg altid for at logge af på computere du deler med andre.
Hvilke informationer har jeg adgang til?
Bomedo ApS giver dig læse-adgang til følgende informationer om dig, og i visse tilfælde mulighed for at ændre denne information. Listen vil være under forandring i takt med ændringer på vores website.
Automatisk indsamlet information (detaljer)
De oplysninger vi indsamler og analyserer omfatter din IP-adresse; e-mail adresse; computer og forbindelsesinformation så som browser type og version, operativ system og platform; indkøbs historie; URL-adresserne til og fra vores website, herunder dato og klokkeslet eller cookie nummer.
Oplysning om klagemuligheder Hvis du vil klage over en vare eller tjeneste købt hos os, kan du indgive en klage til:
Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35, 2500 Valby
Du kan klage til Center for Klageløsning via www.forbrug.dk.
Eksempel på at opfylde informationskrav – hvis en reklamation er helt eller delvist afvist af virksomheden
Hvis du vil klage over en vare eller tjeneste købt hos os, kan du indgive en klage til:
Teleankenævnet
Axeltorv 6, 3. sal Th. DK-1609 København V
Du kan klage til Teleankenævnet via www.forbrug.dk